Job Summary:
Connect with customers through inbound and outbound calls, assisting in collections, query resolution, and overall customer relationship management. Maintain detailed records of customer interactions and support billing processes.

Key Responsibilities:

• Make and receive collection-related calls

• Assist customers with inquiries and complaints

• Provide accurate information and resolve issues promptly

• Record detailed call logs and customer data

• Escalate unresolved issues to higher management

Qualifications & Skills:

• Good communication skills in relevant languages

• Ability to handle high call volumes with professionalism

• Basic computer proficiency and record-keeping

• Patient, empathetic, and customer-focused mindset

• Previous call center or telecalling experience preferred