Last Updated: 13 November 2025

1. Introduction

Hrikarsan BPO Solution Private Limited (“Hrikarsan,” “we,” or “our”) is committed to protecting the privacy of all personal, financial, and business data we process during our operations. This policy explains how we collect, use, and safeguard data related to our services. By using our website or services, you consent to this Privacy Policy.

2. Information We Collect

We may collect:

 Client Information: Company data, authorized contact details, billing records, and contracts.

 Customer Information: Contact info, account details, communication logs, and payment status.

 Operational Data: Call recordings, chat/email records, and content handled in projects.

 Technical Data: IP address, browser type, and analytics for security and site performance.

3. Purpose of Use

We use data only for legitimate business needs, including:

 Delivering outsourcing and BPO services

 Managing collections and billing

 Providing customer support

 Conducting data processing and moderation

 Meeting legal and audit obligations

 Improving service quality and compliance

4. Data Protection & Security

We maintain strict controls to protect all data, including:

 Restricted employee access

 Encrypted storage and transmission

 Routine audits and compliance monitoring

 No cash handling (all transactions digital)

Data Breach Protocol

In the event of a breach, we will assess, notify affected clients, and take immediate corrective action as per legal requirements. We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable RBI standards.

5. Data Sharing

We do not sell or rent personal data.

Data may only be shared with:

 Authorized vendors under NDAs

 Regulators or law enforcement (if required)

 Secure cloud providers compliant with ISO 27001 / GDPR

6. Data Retention & Deletion

We retain data only as long as necessary for legal or contractual reasons, after which it is securely deleted or anonymized.

7. User Rights

You may request:

 Access to your personal data

 Corrections or updates

 Data deletion (subject to law)

 Reporting misuse

Requests: info@hrikarsan.com

8. Children’s Privacy

We do not collect or process data from individuals under 18.

9. Cross-Border Transfers

If operationally required, we ensure data transferred outside India maintains equivalent protection.

10. Cookie Policy

Our site uses cookies to improve performance and security analytics. No personal data is tracked. Cookies can be disabled via browser settings.

11. Updates

We may update this Privacy Policy periodically. Updated versions will include a new “13 November 2025” date.

12. Contact InformationHrikarsan BPO Solution Private Limited

Shop No. 18, Shilpi Kunj Saman, R-2 38461, Huzur Rewa – 486001, Madhya Pradesh, India

📧 info@hrikarsan.com

13. Grievance Officer (Mandatory Disclosure under IT Rules, 2011)

Grievance Officer

Mr. Hrithik Shukla

Data Protection & Compliance Officer 

Hrikarsan BPO Solution Private Limited

Shop No. 18, Shilpi Kunj Saman, R-2 38461, Huzur Rewa – 486001, Madhya Pradesh, India

📧 info@hrikarsan.com

Service-Specific Privacy Policies

Collections & Recovery Services

Purpose: Lawful debt recovery on behalf of authorized clients.

Data: Customer identification, contact details, and payment history.

Use: Verification, communication, and online payment tracking.

Compliance: RBI and IT Act 2000.

Rights: Data correction or complaint at info@hrikarsan.com.

Billing & Financial Operations

Purpose: Manage client billing, invoicing, and reconciliation.

Data: Billing records, payment details.

Use: Secure online payment and financial reporting.

Compliance: RBI and Ind AS standards.

Rights: Data report or deletion at info@hrikarsan.com.

Customer Support ServicesPurpose: Handle inbound/outbound calls, chats, and support tickets.

Data: Contact details, complaint logs, recordings.

Use: Service assistance, quality monitoring.

Compliance: TRAI and IT Act 2000.

Rights: Request recording deletion via info@hrikarsan.com.

AI-Powered Content Handling

Purpose: Data labeling, tagging, and moderation for AI/ML.

Data: User-provided content and metadata.

Use: Processed under client direction, anonymized when possible.

Compliance: IT Rules 2021 and GDPR-equivalent standards.

Rights: Proof of deletion via info@hrikarsan.com.

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